Here is the supported device list: Though we added this list on our website, it seems you did not notice it before purchase. Kindly note that our program can unlock some Samsung or LG screen locks without data loss but not all. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. Hello Tom, I am very sorry to hear about your experience with the unlock feature of Dr.Fone. Noting you've contacted us, would you please send us your contact email or order number after receiving an invitation from Trustpilot? Our senior support team will further investigate it and then evaluate your refund request accordingly. Here is our refund policy for your further reference. Back to your refund request, if there is a technical issue that cannot be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Your feedback is invaluable in helping us enhance our user experience. We are continuously working to improve our communication and onboarding process to ensure our customers are well-informed about our services and pricing. We apologize if this information was not clear during your experience. However, certain premium features may require an additional cost, which is mentioned on our website and within the application. Please note that our application does provide some essential features for free after the initial download and installation. We strive to be transparent and upfront with our pricing and services. Our intention is not to mislead our customers, and we understand how important it is to maintain your trust. ![]() ![]() Hi Alex, thank you for taking the time to share your concerns with us, We apologize for any confusion or frustration you have experienced with our process.
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